Lotus Life Counselling
Terms and Conditions
ABN: 62 832 935 167
Website: www.lotuslife.com.au
Last updated: 18 October 2026
1. Welcome to Lotus Life Counselling
Welcome to Lotus Life Counselling.
These Terms and Conditions explain important information about our counselling services, appointment bookings, payments, cancellations and use of our website.
By booking an appointment, you acknowledge the booking arrangements and applicable terms outlined below.
Please read these Terms and Conditions alongside our Privacy Policy and, where relevant, the counselling consent information provided through Halaxy.
2. Our counselling services
Lotus Life Counselling provides individual counselling services, including:
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Online counselling appointments.
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Walk-and-talk counselling appointments in selected Sunshine Coast locations.
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Complimentary introductory telephone calls.
Our approach is person-centred, strengths-based and integrative, drawing on appropriate counselling techniques to support clients navigating personal challenges and life transitions.
Lotus Life Counselling does not provide couples counselling.
Counselling is a collaborative process, and individual experiences and outcomes will vary. No particular outcome is guaranteed.
3. Session Duration and Fees
Lotus Life Counselling offers the following appointments:
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Online individual counselling: $100 per 50-minute session.
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Walk-and-talk individual counselling: $100 per 50-minute session.
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Free introductory call: Complimentary, 15 minutes.
The introductory call provides an opportunity to ask questions, learn about the counselling approach and explore whether Lotus Life Counselling feels like the right fit. It is not a counselling session.
A limited number of reduced-fee counselling appointments may be available for clients experiencing financial hardship, subject to availability.
Current fees are displayed on our website and confirmed before booking.
4. Booking appointments
Appointments can be requested or booked through the Lotus Life Counselling website.
Booking availability is subject to the practitioner's schedule.
Following a booking, relevant client and appointment information is entered into Halaxy, our practice management system.
Clients may receive appointment reminders, online session links and requests to complete intake and consent forms through Halaxy.
Clients are responsible for providing accurate contact details and completing required forms before their counselling appointment.
5. Payments
Counselling appointments may be paid for online at the time of booking or through an invoice issued after the appointment.
Payment instructions and any applicable due date will be provided at the time of booking or on the invoice.
The advertised session fee includes applicable card processing costs. No additional card payment surcharge is charged.
There is currently no booking deposit requirement.
6. Appointment cancellations and rescheduling
At Lotus Life Counselling, we understand that life can be unpredictable and sometimes appointments need to be changed.
As appointment availability is limited, we kindly ask that you provide at least 48 hours' notice if you need to cancel or reschedule any appointment, including complimentary introductory calls.
This allows us to offer the appointment time to someone else who may be seeking support.
If unexpected circumstances arise, please contact us as soon as possible. Emergencies and unforeseen situations will be approached with compassion and understanding.
There is currently no cancellation fee for late cancellations or missed appointments.
Where appointments are repeatedly cancelled at short notice or missed without notification, we may discuss alternative booking arrangements to ensure appointment availability is managed fairly.
7. Refunds
If you have paid for a counselling appointment in advance and need to cancel, rescheduling to another available appointment time is encouraged.
If you prefer not to reschedule, a full refund will be provided for any prepaid counselling session that has not taken place.
Refunds will generally be returned using the original payment method where practicable.
If Lotus Life Counselling is unable to provide a prepaid appointment, you may choose to reschedule or receive a refund.
Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.
8. Online counselling
Online counselling appointments are conducted using the session link provided through Halaxy or another arrangement communicated directly by the practitioner.
Clients are encouraged to attend from a private, quiet location where they feel comfortable speaking openly.
Clients are responsible for arranging a suitable internet connection and device.
If technical difficulties interrupt a session, the practitioner and client will discuss reasonable options for continuing, rescheduling or otherwise resolving the interruption.
Online counselling may not be suitable for every person or situation. Suitability can be discussed before or during the counselling process.
9. Walk-and-talk counselling
Walk-and-talk counselling is offered in selected Sunshine Coast locations by arrangement.
Because these appointments take place outdoors, complete privacy from members of the public cannot be guaranteed.
Clients are encouraged to consider their comfort, mobility and suitability for an outdoor session.
Weather conditions and other circumstances may require an appointment to be rescheduled or changed to an online session by mutual agreement.
The location and practical arrangements will be confirmed before the appointment.
10. Confidentiality and privacy
Lotus Life Counselling respects client privacy and the confidentiality of information shared during counselling.
Counselling records, intake forms and consent forms are managed through Halaxy.
Confidentiality is subject to applicable legal, ethical and professional obligations, including circumstances where disclosure is required or permitted by law.
The nature and limits of confidentiality are explained through the counselling consent process.
Further information about the collection, use and handling of personal information is available in our Privacy Policy.
11. Counselling consent and professional boundaries
Before commencing counselling, clients may be asked to complete relevant intake and consent documentation.
These documents provide additional information about the counselling relationship, confidentiality, communication and other professional arrangements.
Clients may raise questions about these arrangements before proceeding.
Counselling services are provided within appropriate professional and ethical boundaries.
12. Crisis and emergency support
Lotus Life Counselling is not an emergency or crisis response service.
Website enquiries, appointment bookings and the AI Welcome Assistant are not monitored as emergency support channels.
If you are in immediate danger in Australia, call 000.
For crisis support, contact Lifeline on 13 11 14.
If you require urgent mental health assistance, please contact an appropriate emergency or crisis support service.
13. Website information and AI Welcome Assistant
Information provided on the Lotus Life Counselling website is intended to help visitors understand our services and booking options.
The website may include an AI-powered Welcome Assistant that provides general information.
The AI Welcome Assistant is not a counsellor and cannot provide professional counselling, diagnosis, mental health assessment or crisis intervention.
Visitors should not share sensitive personal or health information through the AI chat.
Website information and AI-generated responses do not replace individual professional advice or counselling.
14. Website content
Unless otherwise indicated, original written content and branding on the Lotus Life Counselling website belong to Lotus Life Counselling or are used with appropriate permission or licence.
Website content may be accessed for personal, non-commercial informational purposes.
Unauthorised reproduction or commercial use of protected content may require prior written permission.
15. Changes to services and these terms
Lotus Life Counselling may update its services, fees, booking arrangements or these Terms and Conditions from time to time.
Changes will be published on the website or otherwise communicated where appropriate.
Changes to fees or booking conditions will not be applied retrospectively to existing appointments without an appropriate agreement or lawful basis.
16. Applicable law
These Terms and Conditions are governed by the applicable laws of Queensland and Australia.
Nothing in these Terms and Conditions limits rights that cannot lawfully be excluded.
17. Contact information
For enquiries about appointments, cancellations, refunds or these Terms and Conditions, please contact:
Lotus Life Counselling
ABN: 62 832 935 167
Website: www.lotuslife.com.au
Email: jessica@lotuslife.com.au